Case Study
ITDC
The India Tourism Development Corporation (ITDC) is a Government of India-owned public sector enterprise under the Ministry of Tourism, engaged in hospitality, retail, and education, with a focus on promoting tourism and enhancing related infrastructure and services.
Problem Statement:
Solution Overview:
Raygain’s comprehensive IT solution addressed all of ITDC’s technical challenges, delivering improved operational efficiency, robust security, and streamlined IT management. Our approach focused on providing reliable and proactive support for ITDC’s entire IT infrastructure, under a tailored service contract that ensured no hidden costs.
1. Computer Repair & Maintenance under Contract
- Service: We implemented a contract-based solution that offered timely repair and maintenance services for all computers of the organization, ensuring minimal downtime and enhanced system performance.
- Outcome: Consistent maintenance schedules and prompt repairs kept organization’s systems running efficiently without disruptions to their daily operations.
2. Virus Removal & Protection
- Service: Raygain’s solution included virus scanning, removal, and prevention measures to ensure that all systems remained virus-free. We also provided regular security updates and patches to safeguard against future threats.
- Outcome: Oragnization’s systems were fortified against viruses and malware, reducing data loss and improving overall security.
3. Hard Disk Formatting & Driver Installation
- Service: We provided free hard disk formatting services, ensuring clean installations of the operating system. In addition, Raygain ensured all necessary drivers and software were installed on the machines, optimizing their performance.
- Outcome: ITDC benefited from consistently updated, well-configured systems that ran smoothly, with no extra costs for formatting or software installation.
4. LAN Setup & Network Maintenance
- Service: Raygain ensured the proper functioning and optimization of organization’s existing LAN setup. This included regular maintenance of network switches, hubs, jack panels, connectors, and I/O box punching.
- Outcome: The network was optimized for seamless communication between nodes, improving overall connectivity and productivity. Our expert maintenance services reduced the likelihood of network failures and downtime.
5. Network Readiness for Connectivity
- Service: Raygain made necessary adjustments to ensure that oraganization’s LAN was fully ready for connectivity across all nodes, providing uninterrupted access to network resources.
- Outcome: Oragnization’s entire IT infrastructure was efficiently networked, leading to enhanced collaboration and faster communication across different departments.
Key Benefits Provided by Raygain:
Reduced Downtime
Improved Security
Initial reluctance among court personnel to embrace the new system necessitated comprehensive training and ongoing support initiatives.
Optimized IT Infrastructure
Cost Efficiency
Conclusion:
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