Case Study
ESIC GOA
Client
Employees’ State Insurance Corporation (ESIC) is a social security organization in India that offers health insurance and benefits to workers. ESIC plays a pivotal role in safeguarding the health and financial stability of employees across various industries, improving their quality of life.
About Project
In this project we maintain server which is cloud networking and outsource skilled IT professional.
Solution Overview:
Our skilled engineers for maintenance perform various tasks which includes :so it overall allow smooth operations which result in better performance .
Installation, Configuration, Testing, and Maintenance of Software Components:
Involves setting up software applications, configuring them to meet system requirements, testing for functionality, and performing ongoing maintenance to ensure reliability and compatibility with other systems.
Daily Technical Support for Application Software
Troubleshooting TCP/IP and Network Issues (LAN, WAN, Wireless)
Diagnoses and resolves IP configuration problems and network connectivity issues across local (LAN), wide (WAN), and wireless networks to maintain seamless connectivity.
Assisting Users with Navigation and Application Usage
Guides users in utilizing software efficiently, helping them understand features and functionalities, which enhances user experience and productivity.
Technical Support for Network and Voice Management
Manages and resolves network connectivity issues and oversees voice management networks to maintain stable and secure communications.
Setting Up Computers and Software Installation
Installs required software and configures computers for new employees or updates systems for existing staff, ensuring all users have the tools needed for their tasks.
On-the-Job Training for New Hires and Less Experienced Staff
Provides practical training to newly hired or less experienced employees to improve their understanding of software and network usage.
Documentation of Customer Issues and Resolutions
Maintains a log of issues and their resolutions to aid future troubleshooting and facilitate a knowledge base for support staff.
Configuration and Troubleshooting of Network and SD-WAN Devices
Configures network switches, distribution switches, and SD-WAN devices for optimal performance and resolves issues to ensure network efficiency.
Maintaining Records of IT Assets and Movements
Tracks hardware and software assets, documenting their locations and usage to maintain asset accountability.
Result:
In conclusion, this project with the Employees’ State Insurance Corporation (ESIC) underscores the critical role of IT infrastructure management and support in enhancing organizational efficiency and service reliability. By outsourcing skilled IT professionals, the project ensures robust network and application support, seamless software and hardware maintenance, and an uninterrupted operational flow across ESIC’s infrastructure. This approach empowers ESIC employees to deliver their services without technical interruptions.
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